Privacy Policy

Welcome to RD1 Fitness (“RD1 Fitness,” “RD1,” “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, book a class or free first class, purchase a membership, communicate with us, participate in our classes and events, or otherwise interact with RD1 Fitness.

RD1 Fitness is located at 901 N Tryon St Suite D, Charlotte, NC 28206.

By accessing or using our website, booking systems, or other services, you acknowledge that you have read and understood this Privacy Policy.

We may collect information from members, prospective members, class participants, website visitors, and others who interact with RD1 Fitness. The information collected depends on how you use our website and services.

Member and Visitor Information

When you book a class, request a free first class, create an account, contact us, make a payment, complete a form, chat with us through our website, or otherwise interact with RD1 Fitness, we may collect information including:

• Name
• Email address
• Phone number
• Mailing address
• Emergency contact information
• Account and login information
• Booking, membership, and attendance information
• Payment and transaction information
• Fitness goals, class preferences, and quiz responses you choose to share
• Communication preferences, including email and text message consent records
• Waivers, acknowledgments, and consent records
• Any other information you voluntarily provide

Website Forms, Chat, and Our CRM

Forms, appointment calendars, and chat or messaging widgets on our website may be provided by GoHighLevel (operated by HighLevel, Inc.), our customer relationship management (CRM) platform. Information you submit through these tools is stored in our GoHighLevel account, together with a record of the page, form, or ad that brought you to us, your message and call history with us, and the dates of your consent to email or text messages.

Health and Safety Information

You may choose to share information about injuries, physical limitations, or accommodation needs so our coaches can suggest modifications. Please share only what is reasonably necessary for safe participation.

Booking, Class, and Membership Information

When you book a free first class, class, membership, event, challenge, or other service, we may collect information necessary to process the booking, recommend an appropriate class, communicate with you, and administer the program.

Payment Information

Payments may be processed through third-party payment processors or booking platforms, such as Mindbody, or through invoices and payment links sent from GoHighLevel and processed by its connected payment processor. RD1 Fitness may receive information about a transaction, such as the amount paid, transaction date, payment status, or limited payment-related information.

Full credit or debit card information may be processed directly by the applicable payment processor rather than stored by RD1 Fitness.

Photos, Videos, and Media

RD1 Fitness may photograph or record classes, events, challenges, community activities, or other gym activities. When applicable, photographs or videos may be used for our website, gallery, social media, advertising, promotional materials, internal training, or other business purposes in accordance with applicable permissions, releases, or consent.

Communication Data

When you communicate with us by email, telephone, text message, website form, website chat, social media, or other communication channels, we may retain information associated with those communications. Many of these conversations are handled and stored in GoHighLevel.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type or identifiers
• Referring and exit pages
• Pages viewed
• Time spent on pages
• Links clicked
• Approximate geographic location
• Date and time of visits
• Website interactions and usage patterns

We may collect this information through analytics, cookies, tags, pixels, and similar technologies, including tracking code provided by GoHighLevel.

We may use information we collect to:

• Book classes, free first classes, events, challenges, and other programs
• Manage memberships and class packages
• Recommend classes, coaches, and modifications that fit your goals
• Communicate schedule changes, gym closures, events, and announcements
• Send automated booking confirmations, reminders, and follow-up messages
• Process payments and maintain transaction records
• Respond to questions and customer service requests
• Maintain waivers, consent records, and booking documentation
• Support the health and safety of participants
• Improve our website, classes, services, and member experience
• Analyze website traffic and usage
• Conduct advertising and marketing activities
• Prevent fraud, spam, unauthorized access, or misuse of our systems
• Comply with legal obligations
• Protect the rights, safety, and property of RD1 Fitness, our members, employees, coaches, and others

We may use email to send booking confirmations, class information, schedule updates, program announcements, event information, account notices, customer service responses, and promotional communications. Many of these emails are sent through GoHighLevel.

You may unsubscribe from promotional email communications using the unsubscribe link provided in applicable emails. Transactional, safety, booking, or account-related communications may still be sent when necessary.

If you provide your mobile number and consent to receive text messages, RD1 Fitness may send SMS communications relating to class reminders, schedule changes, bookings, free first classes, events, account information, customer service, gym announcements, and promotional offers. Text messages are sent through GoHighLevel and its messaging carriers.

Message frequency may vary. Message and data rates may apply. You may reply STOP to unsubscribe from applicable SMS communications and HELP for assistance. See our SMS Terms for details.

Consent to receive marketing text messages is not a condition of purchasing services from RD1 Fitness.

Mobile information and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be provided to third parties for their independent marketing purposes. Information may be provided to service providers that assist us in delivering text messages, customer support, account services, booking services, or other operational functions, such as GoHighLevel and its messaging carriers.

Wireless carriers are not responsible for delayed or undelivered messages.

RD1 Fitness does not sell your personal information or disclose it indiscriminately. Information may be shared in the circumstances described below.

Service Providers

We may provide information to third-party companies that assist us with:

• Website hosting
• Class booking and scheduling
• Payment processing
• Email communications
• SMS communications
• Customer relationship management
• Website forms and chat
• Website analytics
• Data storage and backup
• Advertising and marketing
• Technical support
• Business operations

These providers include Mindbody for class booking and memberships and GoHighLevel (operated by HighLevel, Inc.) for customer relationship management, website forms and chat, appointment calendars, email and text messaging, and invoices and payment links. These providers may process information on our behalf in connection with the services they provide.

Marketing Agency

Our website and GoHighLevel account may be managed by a marketing agency acting on our behalf. The agency may access information in those systems only as needed to build, maintain, and support them and to run our marketing.

Coaches, Employees, and Authorized Personnel

Information about members and visitors may be accessible to coaches, employees, or other authorized personnel when access is reasonably necessary to perform their responsibilities.

Legal Compliance and Safety

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process
• Protect the health or safety of a member or another person
• Investigate suspected fraud or misconduct
• Protect the rights or property of RD1 Fitness
• Enforce applicable agreements, policies, or rules

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or other business transaction involving RD1 Fitness.

With Your Consent

We may disclose information for other purposes when you direct us to do so or provide appropriate consent.

Aggregated and De-Identified Information

We may use or disclose aggregated or de-identified information that does not reasonably identify a particular individual for statistical, operational, analytical, or business purposes.

Cookies

Our website may use necessary, functional, analytics, performance, or advertising cookies. Cookies may help us remember preferences, understand website traffic, measure performance, identify technical issues, and understand how visitors interact with our website. GoHighLevel forms, calendars, chat widgets, and tracking code may set their own cookies to keep a conversation open, prevent spam, and connect a form submission to the visit that led to it.

Analytics

We may use third-party analytics services, including tools such as Google Analytics, GoHighLevel, or similar platforms, to understand website traffic and usage. These providers may collect information about your browser, device, IP address, website activity, and interactions with our website.

Advertising Pixels and Tags

We may use advertising pixels, conversion tags, and similar technologies from advertising platforms to measure advertising performance, understand conversions, build audiences, or display relevant advertisements. GoHighLevel may also pass conversion events, such as a completed form or booking, back to these advertising platforms.

Managing Cookies

You may be able to manage or block cookies through your browser settings or any cookie preference tools made available through our website. Disabling certain cookies may affect website functionality, including forms, booking calendars, and chat.

Browser Privacy and Tracking Controls

Some browsers provide privacy settings or Do Not Track signals. Because standards for these signals may vary, our website may not respond uniformly to all browser-based signals. You may use browser settings, cookie controls, advertising platform preferences, or other available tools to manage certain tracking technologies.

RD1 Fitness may use third-party platforms to operate portions of our website and business, including booking systems such as Mindbody, our customer relationship management platform GoHighLevel, scheduling platforms, payment processors, website hosting providers, analytics services, email platforms, SMS providers, advertising services, video platforms, and other technology providers.

When you interact directly with a third-party service, information may also be subject to that provider’s privacy policy and terms. RD1 Fitness is not responsible for the privacy practices of third parties that operate independently from us.

Our website may contain links to websites, booking services, social media platforms, video platforms, payment providers, partner businesses, or other third-party services that we do not operate. We are not responsible for their privacy practices, security, or content. We encourage you to review their privacy policies before providing personal information.

We retain personal information for as long as reasonably necessary to provide our services, maintain membership and booking histories, comply with legal or financial obligations, resolve disputes, enforce agreements, protect participants, or fulfill the purposes described in this Privacy Policy.

Different categories of information may be retained for different periods. Contact records, conversation history, and consent records kept in GoHighLevel may be retained for as long as you remain a contact of RD1 Fitness, and consent and opt-out records may be kept longer so we can honor your choices.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Depending on where you live and applicable law, you may have rights concerning personal information maintained about you. These rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information concerning how personal information is used
• Withdraw certain consents
• Opt out of certain marketing communications
• Exercise other privacy rights available under applicable law

Residents of certain U.S. states may have additional rights under applicable state privacy laws. The rights available to you depend on your state of residence, the nature of the information involved, and whether the applicable law applies to RD1 Fitness. We will respond to qualifying privacy requests as required by applicable law.

To make a request, update your communication preferences, or report suspected unauthorized access to your account, contact us using the details below. We may request information necessary to verify your identity or your authority over an account before fulfilling a request.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. These measures may include access controls, password protections, two-factor authentication on our business accounts, secure hosting, encryption where appropriate, restricted administrative access, and other security procedures.

No website, database, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of personal information.

If we become aware of a security incident involving personal information, we may investigate the incident, take reasonable measures to contain or remediate it, and provide notifications when required by applicable law.

Our website is not directed to children under 13, and we don’t knowingly collect their personal information online.

RD1 Fitness strives to make its website and digital services accessible to visitors with disabilities. Read our Accessibility Statement.

If you experience difficulty accessing information on our website, please contact us so we can work with you to provide reasonable assistance.